BASIC SERVICE TERMS AND CONDITIONS

Ladies and Gentlemen!

 

We kindly ask you to get acquainted with the Terms and Conditions establishing the basic relationship, in accordance with which BELGRAVIA CONCIERGE & CONSULTING LTD provides services to the CLIENT, and the CLIENT agrees to follow the established rules.

This Policy is applied to general concierge and travel services provided by BELGRAVIA CONCIERGE & CONSULTING LTD (company No. 12999247), incorporated in the UK, 21 Ellis Street, Belgravia, LONDON, SW1X 9AL, operating in accordance with  the UK Law.

The Rules set out here ensure the availability of our services and regulate their realization by the CLIENT. The rules are consistent and can only be changed in case of emergency.

                         

SERVICES

  • Belgravia Concierge is a 24/7/365 concierge and travel services company. Please keep in mind that contacting the Company outside of working (night) hours should be only in case of emergency , or, of critical importance. The company reserves the right to refuse the service without giving reasons
  • Booking and travel arrangements for all essential travel products and services together with documentation, hotel accommodation, obtaining visas and travel permits, transfers from one point to another, guide services etc;
  • VIP lounges at airports: in Europe and around the world at special contract prices;
  •  Special services – VIP Airport Assistance – passing customs with a minimum of queues or without them (if such services are provided at the requested airport);
  • Special requests such as special group travel, VIP transfers, facilitation of formalities with private jets, ground handling, etc .;
  • Reservations of hotels worldwide: special prices and benefits in the world’s best hotels, such as free room upgrades, free breakfast, free early check-in / check-out, etc. ( if available );
  • The best spas and wellness centers, weight loss and plastic surgery clinics around the world with special benefits and prices (if available );
  • Rent of apartments, villas and chalets around the world;
  • Car rental all over the world, organization of elite and special transfers. Organization of helicopter transfers;
  • Private aviation services – provided at confidential rates at the best price offers;
  • Rent of yachts and catamarans anywhere in the world (sailing, day trips, luxury yacht rentals);
  • 24/7 support of a personal assistant for VIP-card holders and travel assistance via a special telephone line;
  • Entrance and invitation tickets to social events, fashion shows, concerts and sport events with the best location and special benefits;
  • Worldwide flowers delivery;
  • Purchase of goods, interior items and other items at the request of a client, personal assistance to customers anywhere in the world;
  • Delivery (forwarding) of goods and correspondence around the world;
  • Reservations * (if available): tables in restaurants, entrance tickets to clubs, services in beauty salons and SPA

* If a payment is charged at the time of booking and it is necessary to provide bank card details to guarantee the booking, this amount will be debited additionally from the client

  • Planning events, parties, children’s parties and family celebrations.

DUTIES

Belgravia Concierge

  • Cooperate with the Client professionally and scrupulously;
  • Immediately respond to all legitimate wishes of the Client, so that they are fulfilled within the limits of their capabilities;
  • Interact with a trusted party, on behalf of or in the interests of which we can act at your direction or on your behalf.

 

 

APPLICATIONS (REQUESTS) FROM CLIENTS

Belgravia Concierge may transfer or forward its rights and obligations to a subcontract of any partner, subsidiary, associate or affiliate of BELGRAVIA CONCIERGE & CONSULTING LTD, provided that such assignment does not release Belgravia Concierge from its obligations under this Agreement, and Belgravia Concierge insures a written consent of any assignee to execution of obligations.

 

RIGHTS AND OBLIGATIONS OF THE PARTIES WHEN PROVIDING

            TOURIST OR RELATED SERVICES

  1. The COMPANY is responsible for the thorough preparation of the trip, the selection and control over the activities of the direct providers of tourist services (tour operators, transport companies, hotels, guides, etc.), the proper fulfillment of all travel conditions according to the Client’s APPLICATION, as well as obligations of the COMPANY.

  1. The COMPANY is obliged to provide the CLIENT with the necessary and reliable information that ensures the possibility of the correct choice of travel services, including comprehensive information about the features of the trip, as well as about the dangers that he may face when traveling and take preventive measures aimed at ensuring the safety of the Client; currency rules and customs control.
  2. The COMPANY is not responsible for possible inaccuracies in hotel and other advertising brochures, because they were made without its participation and are used in the work of the COMPANY as auxiliary materials.

  1. The COMPANY is not responsible for possible violations and actions that are not within its competence, namely:
  • cancellation or change of the departure time of flights and related changes in the tour program, in these cases the airline is responsible in accordance with international rules;
  • loss or damage of luggage;
  • action of the Consular Services, customs and immigration authorities.

  1. After full payment of the tour, the COMPANY hands over to the CLIENT the documents necessary for the trip and which are an integral part of the AGREEMENT between the Client and the Company, namely: air tickets, vouchers, medical insurance, reminders and other documents necessary for receiving travel services. A number of documents required by the CLIENT for travel can also be handed over to him on the day of departure at the airport.

  1. The COMPANY reserves the right to change the tour or tour service with the consent of the CLIENT.

  1. The CLIENT is obliged to pay for the trip and provide the necessary documents for the issuance of air tickets and other travel documents in time. The CLIENT is fully responsible for the accuracy of the information and the authenticity of the documents provided.

  1. The CLIENT is obliged to carefully study the terms of the AGREEMENT and fulfill them in order to complete his trip successfully.

  1. The COMPANY has the right to: require the CLIENT to follow the rules of stay in the country of temporary visit; demand termination or amendment of the contract due to a significant change in the circumstances from which the parties proceeded when concluding the AGREEMENT.

  1. The CLIENT has the right: to have the necessary information about the rules of entry into the country of temporary stay and stay there; for free movement and access to tourist resources, taking into account the restrictive measures adopted in the local host country; to ensure personal safety and their consumer rights.

  1. In cases of disputes not settled by the AGREEMENT between the Company and the Client, liability arises in accordance with the current UK law.

 

 

CANCELLATIONS AND CHANGES TO TERMS

  1. The CLIENT may cancel the trip at any time before it starts by notifying the COMPANY of his refusal in writing. The date of trip cancellation is the date of receipt of the corresponding application from the CLIENT by the COMPANY.
  2. If the CLIENT wishes to change the conditions of the previously booked trip, namely the country of stay, the scope of services, the date of departure, the hotel, etc., then the CLIENT pays the additional expanses  of the COMPANY. Additional expanses consist of penalties imposed by the partners of the COMPANY and other direct expanses. The COMPANY takes all actions in its control to minimize the additional expanses of the CLIENT.
  3. In case of cancellation of paid travel services, or of confirmed booking of travel services for any reason, the CLIENT reimburses an amount not exceeding the costs actually incurred as a result of the cancellation to the COMPANY.
  4. In order to avoid material losses of the CLIENT in case of an unforeseen refusal to travel, the COMPANY recommends the conclusion of the CONTRACT of insurance of such cases. In addition, in order to avoid damage or loss, the COMPANY strongly recommends the CLIENT to insure his luggage. 
  5. The COMPANY reserves the right to change the travel conditions in exceptional cases. In this case, the COMPANY is obliged to immediately notify the CLIENT of the changes made orally or in writing.
  6. The CLIENT, in turn, has the right, within 3 (three) days, to refuse in writing from the trip with the deduction of the actual booking costs. If the CLIENT, within 3 (three) days from the date of receipt of the notification to the COMPANY about changes in the conditions of the trip, does not inform in writing about his refusal from it, the voucher is considered valid with the indicated changes.

 

 

COMPLAINT AND DISPUTE RESOLUTION

  1. In case of any controversial issues regarding tourist services, the CLIENT, together with representatives of the receiving party at the place of residence, should strive to resolve them and minimize possible damage. 
  2. If there are any comments regarding tourist services, the CLIENT immediately contacts the representatives of the host COMPANY on the spot. For all complaints regarding the tourist service, it is necessary to draw up an appropriate protocol on the spot, and it must be signed by the CLIENT and the representative of the host COMPANY (Parties, Hotel …) , the CLIENT receives the original document , and the representative of the COMPANY draws up a copy of the protocol.
  3. If the receiving COMPANY failed to resolve deficiencies found on the spot, the CLIENT may, within 20 (twenty) calendar days after returning from the trip, submit a complaint to the COMPANY. In this case, the COMPANY is obliged to provide the CLIENT with an answer to his claim within 10 days.
  4. The amount to be returned to the CLIENT for damage caused, or the presence of deficiencies in tourist services due to the fault of the COMPANY, cannot exceed, in any case, the cost of the voucher paid by him. If during the trip, for any reason, damage to the health of the CLIENT is caused, the amount of compensation is determined by the terms of the relevant insurance policy concluded by the COMPANY for the CLIENT for the duration of the trip.
  5. If the disagreement between the COMPANY and the CLIENT cannot be resolved through negotiations, they are subject to resolution in court in accordance with UK law.

FORCE MAJEURE

In case of force majeure circumstances (floods, earthquakes, strikes, military actions, quarantine, border closures, termination of air traffic, etc.), the PARTIES are not responsible for their obligations.

 

TERMS AND CONDITIONS OF AGREEMENT

  1. These Terms and Conditions come into force from the moment the CLIENT gets acquainted with them and are valid during the entire period of cooperation between the CLIENT and the COMPANY. These Terms and Conditions are drawn up in Russian (English) languages ​​and have legal force.
  1. All changes and additions to these Terms and Conditions come into force only if they are agreed in advance by the CLIENT and the COMPANY, or their authorized representatives.

 

 

STATUS AND ELIGIBILITY

CLIENT acknowledges and accepts that:

  • Belgravia Concierge acts only as a service agent. Services, reservations and agreements made by Belgravia Concierge for the CLIENT or any party on behalf of the CLIENT are regulated by the terms and conditions and limitations of liability set by various companies providing the requested services;
  • Belgravia Concierge, if urgently needed, may make changes to the CLIENT’s trip due to circumstances beyond Belgravia Concierge’s control and reserves the right to do so by notifying the CLIENT in advance of all the details of the changes and their necessity and having obtained the CLIENT’s consent to these changes;
  • When providing visa services, travel authorization, etc., Belgravia Concierge may subcontract this service to an appropriate third party in accordance with visa or immigration regulations. The decision to issue visas and permits is made exclusively by the Consular Department of the Embassy of a sovereign state and is not under control of Belgravia Concierge.

 

 

 

PAYMENTS BETWEEN THE PARTIES

The CLIENT shall pay the entrance registration fee and the annual fee as agreed between the Parties (the “Fee”) * to the Belgravia Concierge account. The CLIENT is responsible for the timely payment of fees, and Belgravia Concierge has the right to abstain from providing any services until they are paid in full.

  • Registration and Service Fees are not paid by the client if the VIP CLUB MEMBERSHIP was presented to the CLIENT, or he received a membership card under other special conditions.
  • The fee does not include costs and payments to Service Providers and third parties in connection with the execution of requests and instructions of the CLIENT. They must be paid by the CLIENT in addition to the Fee. 
  • CUSTOMER must pay in full each Belgravia Concierge invoice within 3 (three) days from the date of its presentation. Belgravia Concierge is entitled to charge interest at a rate of 10% per annum on all amounts that remain unpaid for 7 days or more from the date of invoice.
  • Belgravia Concierge reserves the right to require prepayment in relation to bookings or arrangements that may be required at the discretion of Belgravia Concierge
  • Unless otherwise stated, the CLIENT must pay each Belgravia Concierge invoice by bank transfer, or the required amount may be debited from the client’s bank card*. The cost of transferring (writing off) funds is paid by the client additionally. CLIENTS who find it convenient to pay in rubles on the territory of the Russian Federation can pay to our Russian partners in compliance with all the requirements of the financial legislation and the Law on Tourism of the Russian Federation. 
  • * Please note that when making payments using bank cards, our servicing bank has established the following fee for the services of debiting funds from the CLIENT’s card:*

UK CONSUMER

debit card = 1%

credit card = 1,5%

UK COMMERCIAL

debit card = 1%

credit card = 2%

INTERNATIONAL CONSUMER

debit card = 2 %

credit card = 2.5 %

INTERNATIONAL COMMERCIAL

debit card = 2.7%

credit card = 3.8 %